Publisher's Description:

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TeleCRM is a CRM application designed for all industries which will streamline your business. Some of the features include:

- Contact Management - profiles, contact history, date and time stamped notes, unlimited secondary contacts, agent contact management, agent licensing, and an unlimited number of agent employees.

- Group Calendar - Keep all the people on your workforce on task and in the know with group calendar events and appointment setting.

- Project Management capabilities, including milestones, scheduling, and group calendar events, all template driven.

- Tracks Quotes - With the ability to store unlimited amount of quotes and scheduling of follow-ups, teleCRM gets you where you want to be.

- Reporting - Many useful templates included.

- Security - Gives the administrator the ability to restrict users from viewing, editing, adding and deleting records.

- Data Filtering and grouping capabilities with easy search and sorting.

- Auto-dial feature to increase telesales efficiency.

- E-mail - Manage your inbound and outbound e-mail, and link any type of document to each contact.

- Telemarketing Call Scripts - design and manage your own call scripts, record customer answers, schedule follow-ups, and send e-mails all in the same program.

- Referrals - records each referral by contact and salesperson so that each agent gets the correct credit and commission.

- An abundance of user defined fields that can be customized to fit the way you do business. Import and Export files easily and quickly.

- Full Mail Merge capabilities.

- Synchronize information back and forth between multiple locations.

- Integration with handheld devices.