Jitbit HelpDesk 5.4.1

Program Specifications

Download Jitbit HelpDesk
Jitbit HelpDesk 5.4.1
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Version: 5.4.1
Size: 2.80 MB
Publisher: JitBit Software
Date Added:
License [?]: Demoware (USD$349.00 to buy)
Operating System: WinXP, WinVista, Win7, Win2008, Win2003, Win2000
Requirements: ASP.NET 2.0, MS SQL-server 2005 or higher (or MSDE), IIS Server
Download Links: Download Jitbit HelpDesk
BumperSoft Editor's Review Status:

Publisher's Description of Jitbit HelpDesk

" Web-based help desk software to track your customer's issues and it fully integrates with your email. "
- From JitBit Software

Web-based help desk software that is NOT priced "per technician". Tracks your customers' issues, fully integrates with your email.

Why Jitbit Help Desk?

* Extremely cheap helpdesk software - only $349 for a single installation (unlimited users and technicians) or $699 for the source-codes. All contracts include free upgrades within one year and discounted upgrades afterwards.
* Email integration - instantly turns emails into help-desk tickets, and sends out automatic email notifications to both users and help-desk technicians.
* Integrates into your website - generates a support-widget code for your website. Just copy-paste two lines of javascript to your webpage and thats it - you have a support form on it.
* Unlimited - similar web-based software is priced $100-200 "per seat", while Jitbit is unlimited.
* Extremely Easy for both users and help-desk technicians. Takes seconds to setup (run the installer and start working in seconds).
* Reliable - most advanced technical platform: Microsoft ASP.NET and MS SQL Server

Helpdesk key features:

* File attachments - post documents, screenshots and PDFs.
* Asset management - track your assets, assign it to your users
* Knowledge base and Reports with an option to export to Excel
* Secure - different user roles and security permissions (technicians can be assigned to different areas, no customer sees someone else's data, etc)
* Flexible - possible Windows-integrated authentication - integrate Help-Desk with your existing Active Directory users catalog
* Multilingual - Help-Desk is easily localizable to other locales and languages using ASP.NET resources. English, German, Norwegian, Danish, Dutch, Swedish, French, Italian, Spanish, Portuguese, Russian, Hebrew, Arabic, Hindi languages are included.
* Source codes - C# source codes available for developers

Limitations in downloadable version

"Powered by" label; No search and notifications.

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Tags

help   |  desk   |  customer   |  service   |  support   |  knowledge   |  base   |  issue   |  track   |  ticket   

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