||Nov 28, 2010
||Shareware (USD$36.00 to buy)
||WinXP, WinVista, Win7, Win2000
||128MB RAM, 40MB hard disc space
BumperSoft Editor's Review Status:
Publisher's Description of LiveChat
" Online customer support application for live chat in real time with site agent. "
- From LIVECHAT, Inc.
LiveChat is a fast and intuitive live chat software to enable your sales representatives contact customers on the website. Help online visitors find what they need before they leave your site. Chat live and learn more about your customers' needs and expectations.
Put the chat button and monitoring code to successfully integrate live chat with your website. Let your sales force get in touch with your customers and identify their needs.
LiveChat general features:
* Chat with customers visiting your website
* Real time visitors monitoring
* Proactive Chat invitations
* Secure and reliable communication channel
LiveChat helps you manage relations with your customers with real time website monitoring, active customer help and real time sales.
Web chat application
Customer can open the chat window with a single click. There is no need to install any additional software to use the application. Available functionality:
Live chat - immediate support by direct chat with operator.
Pre-chat survey - a form that the visitors must complete before they can start chatting.
Chat window - chat box enabling communication with operator.
Post-chat survey - a form displayed to visitor after the chat.
Chat invitation - invitation received from operator indicating his will of support.
Chat button - enables customer to call online operator at any time. Button is customizable to fit the look and feel of website.
Offline button - leave a message form enables customer to send e-mail if operators are offline.
Agent's desktop application
Live monitoring - real time website monitoring allows to collect online data e.g. most frequently visited pages, time spent on pages, number of visits and chats with operators.
Chat with a customer - application allows to chat simultaneously with unlimited number of customers.
Pre-chat and Post-chat surveys - surveys are filled out by your customers before and after chatting with an agent. You should use it to measure customer satisfaction level and effectiveness of your sales force.
Transfer to another operator - transfer current chat to another operator without terminating it or losing chat transcript. Function allows new operator to familiarize with client's problem and suggest best solution.
Proactive chat invitation - invite individual customers using custom invite text.
Supervise chats - Supervise chats privately in real time to see what your sales force is telling customers. Watch the video tutorial to learn more about this feature.
Queue of customers - enable this feature if you want your customers wait in the queue to contact you. You can select any customer from the queue and start the chat session with that particular person from the queue.
Auto-invite - send automatic chat invitations defined by e.g. time spent on site or number of visited pages by your customer.
Customer details - information about customer displayed in one place, including: most often visited pages, time spent on the website, number of visits and number of chats with operators, etc.
Chat transcript - ability to view previous conversations to continue customer's support without additional questions regarding preceding chats.
Canned responses - inserting predefined answer into chat window reduces respond time to customer's queries.
Remote access - taking over other desktops by remote access.
Send files - sending files among operators (price lists, specifications, catalogues, etc.)
Encrypted connection - encrypted communication channel with client guarantees high security level.
Role manager - create and manage roles of your agents, set the access levels to the application features.
Limitations in downloadable version
Share LiveChat with Friends
(Help Desks and Customer Support)
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